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Inside the black box

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Resources for chapter leaders

Practical guidance for building and maintaining a better chapter website.

Use straightforward checklists, planning frameworks, and articles created around the real work of volunteer boards—from redesign and migration to accessibility, support, and leadership handoffs.

CHAPTER WEBSITEPlanning Workbook
Goals and audiences
Pages and content
Ownership and support
BOARD HANDOVERWebsite Checklist
Built for volunteersClear • Useful • Actionable
Written for volunteer leadersFocused on practical decisionsNo unnecessary technical jargon
Find the guidance you need

Start with your chapter’s current challenge.

Each resource area is organized around a decision or responsibility chapter leaders commonly face.

PLAN & BUILD

Chapter website planning

Define audiences, goals, pages, content ownership, technology, budget, and success before the project begins.

Workbook and planning articles in development
REDESIGN & MOVE

Website migration

Inventory content, preserve useful history, map redirects, coordinate access, test carefully, and prepare for launch.

Explore migration services →
MAINTAIN & PROTECT

Website care

Understand content upkeep, security, backups, accessibility, performance, and the responsibilities behind them.

Explore website care →
LEAD & TRANSFER

Board continuity

Document access, owners, active priorities, support contacts, and the website knowledge incoming leaders need.

Use the handover checklist ↓
ENGAGE & GROW

Member journeys

Improve how people discover events, understand membership, volunteer, learn, sponsor, and connect.

Member-experience articles in development
CONNECT & SIMPLIFY

Tools and integrations

Evaluate links, embeds, imports, APIs, mobile apps, vendor dependencies, and worthwhile automation.

Explore integrations →
Quick website check

Can visitors complete the chapter’s most important tasks?

Open your website on a phone and answer these questions as a first-time visitor. Each “no” is a useful place to investigate.

Get a professional review →
FIRST IMPRESSION
PARTICIPATION
TRUST & CARE
Guides and downloads

Practical tools for better board decisions.

These planned resources will be added as downloadable, printer-friendly guides. No dead download links are published yet.

IN DEVELOPMENT
CHAPTER PARTNER GUIDEChapter Website Planning Workbook

Plan goals, audiences, pages, ownership, tools, budget, and launch readiness.

IN DEVELOPMENT
CHAPTER PARTNER CHECKLISTBoard Website Handover

Transfer accounts, responsibilities, active work, vendors, and institutional knowledge.

IN DEVELOPMENT
CHAPTER PARTNER CHECKLISTWebsite Migration Readiness

Prepare content, exports, domains, integrations, redirects, approvals, and launch coordination.

Board website handover

Ten things to transfer before the outgoing board signs off.

Do not send passwords in ordinary documents or email. Use an approved password manager and review whether each incoming person needs access.

  1. Domain registrar and DNS ownership
  2. Website administration accounts
  3. Hosting and infrastructure contacts
  4. Email, event, payment, and CRM access
  5. Analytics and search accounts
  1. Premium licenses and renewal dates
  2. Backup and recovery procedures
  3. Active requests and planned changes
  4. Content owners and approval process
  5. Support contacts and service agreement
ANNUAL HANDOVERWebsite continuity status
Domain ownershipConfirmed
Admin accessReviewed
Vendor contactsCurrent
Renewal scheduleDocumented
Active prioritiesTransferred
Incoming boardOriented
Ready for the next board term
Article roadmap

Topics chapter leaders ask about most.

These planned articles will form the initial insights library. They are shown as a publishing roadmap, not as live links.

PLANNING

What every PMI chapter website should include

REDESIGN

A chapter website redesign checklist

CONTINUITY

How to hand a website to a new chapter board

ACCESSIBILITY

Website accessibility for professional associations

PLATFORMS

How to choose a chapter website platform

MIGRATION

How to move a chapter website without losing useful traffic

ENGAGEMENT

Event pages that turn visitors into attendees

SPONSORSHIP

Build a sponsorship page that communicates partner value

Prefer guidance specific to your site?

Request a chapter website review.

We’ll look at representative pages through the lens of mobile usability, navigation, accessibility, performance, trust, member journeys, and ease of maintenance.

Turn guidance into progress

Need help applying these ideas to your chapter?

Bring your current site, goals, and questions. We’ll help identify the decisions and improvements that matter most.